GENERAL TERMS & CONDITIONS

DEPOSIT & PAYMENT POLICY

We require a minimum of 25% deposit per person to confirm an online booking and a 40% deposit for walk-in booking.  We cannot guarantee your booking until this deposit has been received. We reserve the right to release the booking if no confirmation of deposit has been received by then or to cancel a booking if the conditions and terms are not respected. Changes of dates to bookings after the deposit has been made can be done but will be subject to availability. Balances will be paid at the dive center before departure to the daily activity.

DEPOSIT PAYMENT VIA MOLPAY

We have set up an account with Molpay, a secure online way of paying with your credit card. There is 3% charge for the payments and only Visa, Mastercard or AMEX are accepted.

To pay via Molpay, we will send you an e-invoice with a Pay Now button to place your secure online down payment to our account. When you make your payment, we will receive an automatic notification and will then send you an email to confirm your booking.

PAYMENT OF BALANCE

For paying balances, drinks, extra dives, etc. when you are here, we accept the following methods:

  • Cash – we accept most major currencies such as AUD$, US$ and € as well as Rupiah. However, the foreign currencies will be converted with an extra charge of 3% from the daily internet rate. Paying by local money is the cheapest payment option, and to give you peace of mind we have a safe to lock away cash as well as other valuables if required whilst you are here
  • US$ cash notes – US$ currency must be new print (2006 or newer) US$50 or US$100 denominations that are clean, crisp with no folds or marks
  • Credit cards – Visa, Mastercard and AMEX
    Credit Card Warning – please let your card issuer know that you are travelling and will be using your card in Indonesia. We have had guests in the past whose cards did not work because their card issuer has blocked payments from abroad for security reasons

CANCELLATION AND REFUND POLICY

Diving (and/or snorkeling) trips and certification courses may be cancelled or rescheduled due to the weather conditions that are not suitable for marine sports activities, such as high waves and strong winds. Dive sites are picked daily based on weather and ocean conditions, your safety and the safety of our staff is paramount in our operation.  If your requested dive site is unavailable due to weather we will do our best to find a suitable alternative for you.

Our diving instructors / dive masters / boat captain make decision about the selection of the dive sites and/or cancellation of the diving trips.

Cancellation due to the weather condition or mechanical reasons that the boat does not leave port – full refund. If during the journey we cannot reach the designated dive site either by weather condition or mechanical reasons then we will provide with another suitable dive site. Along as we are able to provide you with an alternative dive site, no refunds will be given. The deposit of 40% will be kept for NO showing up or morning cancellations.

Courses will be asked a 50% deposit when signing up and full payment after the first day in the water. If you decide not to finish the course for any other than medical reasons then no refund will be given.

For online booking _ less than 1 week in advance: no refund except for special cases
Direct or online booking _ No show: no refund except for special cases*
* Special cases will be reviewed by Legend Diving management and refunds will be made under their discretion

LOSS AND DAMAGE POLICY

Divers using rented equipment are responsible for that equipment and will be charged for any loss or damage howsoever caused – Price charge will be full amount for equipment less than 2 years old and at market price for older equipment. Neither Legend Diving Lembongan, its employees or contractors can be held responsible for damage to nor loss of any personal equipment caused prior to, during or after any diving activities.

PRIVACY POLICY

We recognize that privacy is important. We would like to ensure our customers that any data collected during the payment process and during the course of email communications will not be used for any other purpose. The data will also not be disclosed to any third party other than those directly involved in the payment and email processes. If you have any other concerns or questions regarding our policies, please do no hesitate to contact us.