CANCELLATION AND REFUND POLICY
Diving (and/or snorkeling) trips and certification courses may be cancelled or rescheduled due to the weather conditions that are not suitable for marine sports activities, such as high waves and strong winds. Dive sites are picked daily based on weather and ocean conditions, your safety and the safety of our staff is paramount in our operation. If your requested dive site is unavailable due to weather we will do our best to find a suitable alternative for you.
Our diving instructors / dive masters / boat captain make decision about the selection of the dive sites and/or cancellation of the diving trips.
Cancellation due to the weather condition or mechanical reasons that the boat does not leave port – full refund. If during the journey we cannot reach the designated dive site either by weather condition or mechanical reasons then we will provide with another suitable dive site. Along as we are able to provide you with an alternative dive site, no refunds will be given. The walk in deposit of 40% or the online deposit of 25% will be kept for NO showing up or morning cancellations.
Courses will be asked a 50% deposit when signing up and full payment after the first day in the water. If you decide not to finish the course for any other than medical reasons then no refund will be given.
For online bookings the deposit is not refundable but you may reschedule your booking up to one year. This must be made 1 week in advance of the starting date of activities.
Divers using rented equipment are responsible for that equipment and will be charged for any loss or damage howsoever caused – Price charge will be full amount for equipment less than 2 years old and at market price for older equipment. Neither Legend Diving Lembongan, its employees or contractors can be held responsible for damage to nor loss of any personal equipment caused prior to, during or after any diving activities.